Five tools, one account

How do you keep control at Jackpoty Casino?

You must be 18+ to play, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Jackpoty Casino account.

Set your limit

License ALSI-176360 issued by Anjouan Offshore Finance Authority; games audited by BMM Testlabs and Gaming Laboratories International.

Basics before you play

The essentials, before you spend a dollar

Jackpoty Casino keeps the ground rules short, visible and the same for everyone who signs in.

Minimum age18+

LicenseAnjouan Offshore Finance Authority, ALSI-176360

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Ready to slow down

Which tools come with the account?

This block shows you where each control sits and what it does once you turn it on.

Choosing your ceiling

A deposit limit caps how much you can add to the account in a set period. Switch it on before your first session, while the budget is still a plan.

Drawing the line first

Loss limits stop the session once the money you have lost reaches a figure you chose. Set it on a calm day rather than after a rough one.

A nudge at set intervals

Session time reminders nudge you at intervals you pick, so an hour does not slip past unnoticed. Turn them on if you tend to lose track of the clock.

A firm break from play

Self-exclusion locks you out of the account for a stretch you choose, removing the option to play at all. Choose it when a break needs to be firm rather than voluntary.

What have you spent so far?

Reality checks show a summary of your time and spend while you play. Turn them on when you want the numbers in front of you as you go.

Two minutes in settings

Before your next deposit

Jackpoty Casino keeps the path short, so the limit is in place before you play rather than after.

Open the settings area

What is already set?

The limits screen lists each control with its current setting. Check what is already in place before you change anything.

Money in or money out

Pick deposit, loss or session time, depending on whether money going in, money going out or hours at the screen concerns you most.

Save and check the screen

Save your choice and wait for the screen to confirm it. Note the figure you chose, so you recognise it next time you play.

Support that stays private

Reach out to a service that listens

Most players hold back because they expect a lecture; what they find is a calm, private conversation.

Gambling Helpline Aotearoa

A free line for players and for the people around them, answered at any hour, with text support if speaking feels like too much. Everything stays confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling and peer support delivered across the country, including cultural support, free of charge for players and relatives; phone during weekday hours, or text if you prefer writing. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information page for people who gamble and for their families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

That point where it turns into pressure

Catching these early makes the next decision simple rather than dramatic. A limit or a pause set now, before the next session, is the smallest first step available to you and the easiest one to keep.

If a few of these read like your own week, that is worth taking seriously.

Spending more than you planned, again
Thinking about play during work or family time
Chasing a loss to get it back
Borrowing money or hiding what you spend
Feeling flat or tense when you are not playing
Promising to stop and going back
Keeping your play secret from people close to you

Your household, your rules about play

Have your ID ready early. Jackpoty Casino is for adults of 18 and over only, and age and identity are confirmed before an account is activated. Photo identification and proof of address are also required before any withdrawal is paid out.

Put a filter on shared devices. On a shared family computer or phone, a filter that blocks gambling sites adds a second layer of protection beyond the account itself. Set it up on every device a young person can reach, including tablets.

When you are the one watching. A relative who is worried can start with a calm conversation about money and time, without blame or accusation. Gambling Helpline Aotearoa on 0800 654 655 is free around the clock and advises family members too.

Two very different ways to step away

A day or two away. A time-out shuts your access for a short stretch, from a few hours up to a number of days. You choose it in the account settings, and play becomes unavailable for that window before it lifts on its own.

Close the door properly. Self-exclusion closes your access for a long period instead of a short one, and it holds for as long as it is set. Once it is in place it cannot be lifted early, so the break stays firm on the days you feel tempted.

Where else can you go? There is no national exclusion register to join here, so the casino account is where your exclusion is set. Start it through account settings, keep the confirmation, and reach the helpline for guidance on the wider picture.

Straight answers first

The answers that settle your mind

The worry about being locked out for longer than you meant is addressed below.

Can I end my self-exclusion before the period is over?+

No. A self-exclusion runs for the whole period you choose and cannot be lifted early, whatever your circumstances. Choose that length carefully, because it is the one setting here that is meant to hold firm.

How do I close my Jackpoty Casino account for good?+

Write to our support team at [email protected] and ask for permanent closure. They will confirm the request and explain what happens to any balance left in the account. Closing is separate from a self-exclusion, so tell them which one you mean.

Where do I change a deposit limit I set last week?+

You change it in the same section of your account where you first set it, under the responsible gambling settings. The new figure replaces the old one once saved, and the screen shows you the updated amount straight away.

What can I do if my partner is gambling too much?+

The Gambling Helpline Aotearoa takes calls from relatives as well as players, so you can ring 0800 654 655 and talk it through. Free counselling through the Problem Gambling Foundation is open to family members too.

If I take a short pause, what happens to my account?+

A pause puts your play on hold and stops you reaching the games for as long as you set it. Your balance and account details stay where they are, and play is possible again once the pause has finished.

Why does the casino check my age before I can play?+

Because only people aged 18+ may hold an account here, and proof of identity has to be seen before the account goes live. It is a legal step for every new player in New Zealand, not a comment on you.